How long will my tea blend stay fresh?
Your Tiesta Tea blend will stay fresh and hold its flavor and health benefits for about a year and a half when properly stored. Make sure to keep your tea stored in a room temperature, dry environment that is not exposed to light. We suggest to also store the tea in an area that is not exposed to additional heat or humidity.
What is the natural flavoring in my tea blend?
Our natural flavoring is an extract or oil taken directly from the same fruits that are present in our tea. All of our natural flavors and oils comply with all USDA and EU regulations. These are completely plant-derived and extracted from ingredients present in that particular blend.
If you are concerned about a specific tea blend's natural flavoring due to allergies, please email email@example.com.
Are your tea leaves treated with pesticides?
Our teas go through at least three different levels of testing before they are sold to you. Before the blending process, all tea ingredients are tested by the European Commission for Health and Consumer Protection for any harmful components. After blending the ingredients together, our tea blends go through another series of tests to examine pesticide content and harmful chemicals to ensure that any trace amounts of pesticides, if any, are well below the regulations set by the USDA and EU. Before packaging the teas for distribution, our teas go through one final test to ensure the safety and quality of the finished product.
Do these tea blends contain sugar? If so, how much?
The tea leaf itself contains no sugar whatsoever and we do not add individual sugar particles to any of our teas. For blends that contain dried or dehydrated fruits, cane sugar is sometimes added at origin to the fruit pieces to conserve the fruit's taste and freshness. This addition will always be clearly marked on the front of our packaging or listed clearly on the product description online. Those particular teas may contain trace amounts of sugar after brewing, but never more than 2-3 grams per cup.
Are your teas organic?
Tiesta Tea strives to source the highest quality teas and ingredients possible while maintaining an affordable price to you, the customer. We are currently in the process of obtaining a USDA organic certification as we do use organic ingredients in some of our blends, but cannot market them as such without the certification.
Are your teas gluten-free?
Our teas are 100% gluten free. No wheat (or wheat derivatives), rye, barley, triticale, malt, yeast, or wheat starch was used in the blending of your teas. There are certain facilities that we manufacture products in that may not be certified as gluten-free, so please proceed with caution if you have any gluten sensitivities or allergies.
What is the caffeine content of my tea?
We sort our teas into four different categories based on caffeine content: high, medium, low & none. With any loose leaf tea, the caffeine content will vary based on the origin of the tea, weather conditions, processing techniques and the amount of tea you use for brewing. Our black teas (75-100 mg) typically contain the caffeine content of ½ of a cup of coffee. Our green teas (35-50 mg) typically contain the caffeine content of ¼ of a cup of coffee and our white teas (15-25 mg) typically contain the caffeine content of about ⅛ of a cup of coffee.
Are your teas vegan/dairy free?
All of our teas are vegan and dairy free except for those that contain chocolate, chocolate chunks, chocolate shavings, chocolate shells or yogurt pieces. If you are looking to avoid these ingredients, be sure to check out the ingredient list on the front of each blend for further clarification.
Which tea blends should I avoid while pregnant or breastfeeding?
As a general rule, it is best to speak to your healthcare provider before introducing any new foods, herbs or beverages into your diet when pregnant or breastfeeding.
I have food allergies! Is it safe for me to drink your teas?
We abide by a refined food safety process and procedure to prevent any potential allergen cross-contamination. The eight major food allergens identified by the FDA are milk, eggs, peanuts, tree nuts, fish, shellfish, soy and wheat. We do have select tea blends that contain trace amounts of milk, eggs, tree nuts and soy, so please refer to the ingredient list on the packaging or the product description before consumption.
Are your teas kosher?
Our products are not currently kosher certified.
Can I reuse my tea leaves?
The reuse of tea leaves depends on the type of tea you are brewing. Below is a breakdown of our recommendations:
Black tea: 1 brew
Green tea: 1-4 brews
Oolong tea: 1-4 brews
White tea: 1-4 brews
Herbal tea: 1 brew
We do not recommend letting tea leaves sit for more than 4 hours after the most recent brew to limit bacteria growth from the moisture.
I’m placing an order on your website and I want to try one of your tea blends, but am unsure if I will like it or not.
Try out one of our Dry Flight Samplers to try a variety of our tea blends!
An item I ordered was not included in my package!
Oops! We apologize that your tea mail was sent missing an item! Please email firstname.lastname@example.org with your order number & item missing and we will help straighten this out right away.
I love your teas! Can you send me some free samples?
As much as we would love to send free samples to everyone, we simply get too many requests to do so. If we did that for everyone that asked, we wouldn't be able to keep the lights on! And working in the dark is hard.
What is your estimated shipping delivery timeframe?
Our goal is to have every order placed on our website shipped out to you within 24 - 72 hours. Orders placed before 2pm CST Monday - Friday ship out the same day.
Since your tea is coming to you from Chicago, shipping time may vary based on where you live. We ship your tea via USPS and typically the ship time ranges from 3-4 days.
Do you ship internationally?
We most certainly do! If you are interested in purchasing some tea to be shipped internationally, simply enter your address at checkout and select which shipping method you would prefer. US & Canada are the only countries we currently offer flat rate shipping. To find out your shipping rate, enter in your address at checkout and select your carrier. Click here to check out our Shipping & Returns Policy page for more shipping information.
How much will shipping cost me?
We keep things simple by charging a flat rate of $4.99 for standard 3-5 day shipping for orders under $50 via USPS, and shipping is FREE on most orders over $50 within the US. In a rush? We offer a flat rate of $6.99 for 2 Day shipping and our Next Day rates are calculated based on weight, size and distance. For all other orders/countries shipping will be calculated for your at check out. For more information on shipping, click here to visit our Shipping & Returns Policy page.
I am having difficulties placing an order and using your website. What gives?
Sorry for the technical hiccup! Please contact email@example.com and we will help fix the glitch.
How do I edit my subscription order?
Want to make a change? No problem! Simply follow these steps:
1) Log into your account on our website
2) Click the "My Account" button located in the top right corner of your screen (look for the person icon)
3) Select the "Manage Subscription" section on the left side of your screen
4) From here, you're all set to edit away
How do I update my account information?
First things first, make sure you are logged into your account. Once you're logged in, you can make any changes to your account details by clicking on "My Account" in the top righthand corner of your screen (look for the person icon).
What is your return policy?
We're happy to provide refunds for unopened tea products. To do so, please let our Customer Service Specialists know what items you'd like to return within 2 weeks of the delivery date and ship it on back to us. Once we receive it, we'll process your refund right away!
About Tiesta Tea
We're on a mission to make tea beverages with premium ingredients that taste good and do good. Tiesta Tea has been the fastest growing tea company in the United States since 2014 (just ask Nielsen!), and we are currently distributed in over 8,000 stores nationwide. We were founded in 2010 by two college entrepreneurs from the University of Illinois Champaign-Urbana and the University of Illinois - Chicago. Today we've grown into a strong team driven by passion and grit. We work hard and have a good time doing it.
We're here to bring you a premium loose leaf tea experience full of flavor and health benefits. We create tea blends that naturally energize, relax, slenderize, boost immunity & help you stay looking and feeling young for eternity.
We believe in using our resources to have a direct social impact on our communities. That's why we've created the Tiesta Tea Foundation. Every time you purchase Tiesta Tea, a portion goes back to improve our world.
What health benefits do these 5 tea functions provide for my body?
ENERGIZER: Our Energizer Blends contain black and maté teas, which help you deal with fatigue by giving you an added mental and physical boost.
SLENDERIZER: Our Slenderizer Blends contain green and oolong teas that suppress your appetite and boost your metabolism, helping you maintain a healthy weight.
ETERNITY: Our Eternity blends contain herbal, white and green with an abundance of superfruits for an antioxidant boost.
IMMUNITY: Our Immunity Blends contain rooibos and herbal teas, which help you recover by fueling your body with a variety of vitamins and nutrients.
RELAXER: Our Relaxer Blends contain herbal and rooibos teas with various ingredients that produce relaxing effects for both your body and mind.
Are your tea filters non-bleached, recyclable and biodegradable?
Our tea filters are recyclable and non-bleached, however, they are not biodegradable or compostable. They are made up of both natural and synthetic fibers in order to make it possible for each tea filter to seal when it hits your cup of hot water. This combination of heat-sealed fibers isn't biodegradable and should be kept out of your compost bucket.
Is your packaging recyclable?
Absolutely! For our tins, just pop out the plastic windows on the tin as well as the plastic ring on the inside of the lid and toss those in the trash. Now your tin is ready to be recycled! For our sample, pouch and bulk tea bags, after you are done scooping all of the tea leaf goodness out of them, they are good to go in the recycle bin!
Where do your ingredients come from?
Our tea is sourced from all over the world! For example, our black tea comes from India, our rooibos tea comes from South Africa and our mango pieces come from Thailand! It all depends on which tea you’re drinking. If you would like to know the details of a specific tea’s origins, shoot us an email at firstname.lastname@example.org.
Are your mugs & tea accessories microwave and dishwasher safe?
Yes! All of our mugs are microwave and dishwasher safe. Our Tiesta Tea Brewmasters are made from medical grade plastic that is BPA free and dishwasher and microwave safe.
What does “Slenderizer” mean?
Our Slenderizer tea function is only made up of green tea blends. Green tea naturally suppresses appetite and provides a metabolism boost! We do not add any magical chemicals to our teas that help with weight loss, this is just naturally what green tea does for you.
I can't find my favorite flavor! Where did it go?
If your favorite blend is not currently up on our website one of two things happened: it might be a seasonal blend, and if this is the case, don’t worry! It will be back when its season rolls around again. Or, your missing blend may have been discontinued. Every year we evaluate our teas and take into account feedback from our customers and employees about how their favorite blends and new flavor trends. When we find awesome new tea blends that we want to bring to our customers, it means we have to say goodbye to old friends to make room for the new. If you want to double check if your favorite tea was discontinued or not, shoot us an email at email@example.com.
Did I see something about a rewards program?
You sure did! For each dollar you spend on our online store, you earn 1 loyalty leaf. Those add up and can be redeemed for some pretty sweet deals. To sign up for the rewards program, simply create and account and then look for the blue rewards program button in the bottom lefthand corner of your screen.
How many cups of tea can I make from your loose leaf tea packages?
Each tea blend will yield a different amount of servings per container, but we have the following handy guide to help you find the right container to best fit your brewing needs: Sample Size: 8-12 cups
Pouch Size: 15-30 cups
Tin Size: 30-50 cups
Bulk Bag size: 140-200 cups
How do I clean my Brewmaster?
The best way to clean a Brewmaster is to take it apart for hand-washing or dishwasher cleaning.
Step 1: Take off the lid
Step 2: Pull the inside filter out of the Brewmaster (you may have to tug hard the first time)
Step 3: Detach bottom orange disk from the Brewmaster by pulling it out. (Make sure when you replace this after washing that the rubber bulb and be sure that the rubber circle is not pinched when it is back in place. If the rubber circle is pinched, it will not create a seal and your brewmaster will leak.)
Step 4: Clean all pieces by hand-washing or placing in the dishwasher.
To put back together, push the bottom disk back into the body of the brewmaster, place the filter into the Brewmaster and snap the lid back on. For a visual guide, please reach out to our Customer Service Specialists.
How do I use your tea filters?
Our tea filters are make it easy to brew on the go with 3 simple steps:
Step 1: Fill your tea filter with your favorite loose leaf tea. We recommend 1.5tsp for every 8oz of water
Step 2: Fold the top of the filter over - your filter will seal itself when it gets wet
Step 3: Place your filter in your mug of hot water and let the brewing commence!
IS TIESTA TEA SOLD INTERNATIONALLY?
Yes, Tiesta Tea is sold on iHerb. You can find Tiesta Tea's assortment here.
I’m interesting in joining the Tiesta Tea tea-m!
If you want to work in a fast-paced environment where every day is different, have a can-do attitude and a passion for innovation, you have come to the right place. We are always looking for those with incredible passion and energy to join our team and Live Loose with us! If you think you would make a good addition to our company, check out our careers page to read about any opportunities available and apply for the position you’re interested in!
I want to speak to the Marketing team!
Please email firstname.lastname@example.org for all partnership opportunities, PR questions and media requests.
I want to get more involved with Spread The Warmth and support Extra Special Teas! How do I get more information?
Tiesta Tea believes that giving back is one of the most important things a successful company can and should do. After all, we would never be where we are today without a little help from our friends.
Spread The Warmth: Everyone has love in their heart. We're using the love of many hearts to bring warmth and comfort to people in Chicago. We’re asking our community, friends, and family to share a moment of joy and warmth with those less fortunate. Using our resources, we’ll pass out cups of hot tea and warmth kits to those who find themselves sleeping on the cold city streets. Sign up to volunteer, donate and learn more about next year's Spread The Warmth event at tiestatea.com/spread-the-warmth.
ExtraSpecialTeas: EST is a community inspired nonprofit tea house located in Great Barrington, MA, employing people with ExtraSpecialNeeds seeking their purpose & where the future belongs to everyone belonging. Visit extraspecialteas.org or visit our Loose Change page for more information on how we create loose change with every online order to give back to EST.