SHIPPING
INFORMATION

ORDERS PLACED BY 2PM CST Monday - Friday SHIP THE SAME DAY

We keep things simple by charging a flat rate of $2.99 for Standard 3-5 day shipping for orders under $40 via USPS, and shipping is FREE on most orders over $40 within the continental US. In a rush? We offer a flat rate of $6.99 for 2 Day shipping and our Next Day rates are calculated based on weight, size and distance. Orders placed by 2PM CST are shipped the same business day, ensuring a quick and timely delivery of your packages. Orders placed after 2PM CST ship the following business day. Once your order is placed, we will send you a tracking number to follow your order’s progress. The map below illustrates estimates of days in transit for USPS.

TIME IN TRANSIT

Since your tea is coming to you from Chicago, shipping time may vary based on where you live. We ship your tea via USPS and typically the ship time ranges from 1-4 days.

FREE SHIPPING

Orders of $40 or more addressed to a physical location within the contiguous United States qualify for free ground shipping.

INTERNATIONAL
SHIPPING

If you are interested in purchasing some tea to be shipped internationally, simply enter your address at checkout and select the shipping method you'd prefer. The US & Canada are the only countries we currently offer flat rate shipping. To find out your specific shipping rate, enter the international address at checkout and select your carrier.

FREE RETURNS

If you are unsatisfied with any product purchased in the last 14 days, please let us know your concerns. We'll do our best to make you happy. If you have received a damaged or incorrect item, please email us at customerservice@tiestatea.com. We're happy to process returns & refunds for unopened tea products. To do so, please let our Customer Service Specialists know what items you'd like to return within 2 weeks of the delivery date and ship it back to us. Once we receive it, we'll process your refund right away!