We keep things simple by charging a flat rate of $4.99* for Standard 3-5 day shipping for orders under $50 via USPS, and shipping is FREE on most orders over $50 within the continental US*. In a rush? We offer a flat rate of $8.99 for 2 Day shipping and our Next Day rates are calculated based on weight, size and distance. Orders are shipped out on business days within 24-48 hours after the order is placed. We will send you a tracking number to follow your order’s progress.
When you receive the tracking number it means the shipment has been picked up and is in the hands of the selected carrier. While your order is in transit we are limited in the information available to us and inquiries regarding the current status or a delay should be sent to the carrier. Please understand that all carriers have stopped offering delivery guarantees and as such we can no longer guarantee delivery on express orders.
The map below illustrates estimates of days in transit for USPS.
*Flat rate shipping does not include Hawaii or Alaska.
Since your tea is coming to you from Chicago, shipping time may vary based on where you live. We ship your tea via USPS and typically the ship time ranges from 2-5 days.
Orders of $50 or more addressed to a physical location within the contiguous United States qualify for free ground shipping (excludes Hawaii and Alaska).
If you are interested in purchasing some tea to be shipped internationally, simply enter your address at checkout and select the shipping method you'd prefer. The US & Canada are the only countries we currently offer flat rate shipping. To find out your specific shipping rate, enter the international address at checkout and select your carrier.
If you are unsatisfied with any product purchased in the last 30 days, please let us know your concerns. We promise you the Tiesta Tea Guarantee. We will set you up with one of our Tea Experts to find a blend that you like and send you a sample. If you have received a damaged or incorrect item, please email us at firstname.lastname@example.org. We're happy to process returns & refunds for unopened tea products. To do so, please let our Customer Service Specialists know what items you'd like to return within a month of the delivery date and ship it back to us. Once we receive it, we'll process your refund right away!